Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact support@kidsbikesonline.com.au and include the following information:
Please explain the issue you’re experiencing with your Kids Bikes Online product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kids Bikes Online’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at support@kidsbikesonline.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Kids Bikes Online C/o Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Mark P. –
Great Helmet, Kid Loves It!
Fits my 4-year-old daughter perfectly. It’s easy to adjust, and she says it’s way more comfortable than her old “character” helmet. She actually wants to wear this one. Solid buy.
Sarah C. –
Peace of Mind is Priceless
The dual certification (CPSC for bike and ASTM for skate) was the main reason I chose this helmet, and it does not disappoint. The fit is snug and secure, thanks to the extra pads that come included. It feels so much more substantial and protective than other kids’ helmets we’ve tried. It gives me total peace of mind watching my son learn to skateboard. Highly recommend for any parent who prioritizes safety.
Tom S. –
Has Survived a Year of Abuse and Still Going Strong!
We bought this helmet over a year ago for our son, and it has been put through the wringer. It’s been used for biking, skateboarding, scootering, and even some ill-advised-but-enthusiastic rollerblading. It’s been dropped, scraped, and covered in dirt, and it still looks great and functions perfectly. The outer shell is incredibly tough and has protected his head from more than a few bumps and falls. The straps are still in perfect condition, and the buckle is easy enough for him to do himself. The fact that we could swap out the inner pads as his head grew was a fantastic feature. This isn’t just a helmet; it’s an investment in safety that has proven its worth time and time again. If you’re looking for a youth helmet that is built to last, this is the one.
Emily R. –
Confidence Booster for Our Little Rider.
Our daughter was nervous about learning to ride her bike without training wheels, and her old helmet was flimsy and would slide around. This Triple 8 helmet is a game-changer. It sits low and securely on her head and doesn’t budge. I think having proper, “cool-looking” gear gave her the confidence she needed to finally go for it! She’s had a couple of minor tumbles, and the helmet did its job perfectly. We couldn’t be happier with this purchase.
David B. –
Perfect Gift for My Grandson!
I bought this for my grandson’s 5th birthday along with his first scooter. He put it on immediately and looked like a little pro! The quality is excellent, and his parents were thrilled with the dual safety certifications. A total win.