Our Kid’s Balance Bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for a 12″ bike, 50kgs for a 14″ bike & 100kgs for our 18″ bike, and 120kgs for a 24″ bike.
Our Kids Helmets and Adult Helmets come with a 1 year warranty against manufacturing defects.
Our Bike Accessories come with a 1 year warranty against manufacturing defects.
Resolving warranty issues is easy. Simply contact support@kidsbikesonline.com.au and include the following information:
Please explain the issue you’re experiencing with your Kids Bikes Online product.
Attach a digital photo.
Complete shipping address.
Daytime phone number.
Email address.
The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging.
Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons.
If we make a shipping error, such as the wrong colour, style, or size, we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund.
Ordering the wrong size is NOT considered an error on Kids Bikes Online’s part. Please be sure of your choice(s) when making your purchase.
Returns Policy
Since we all share the goal of having your child happily riding outside, we encourage you to call us as we might be able to resolve the issue without returning the product.
All of our kid’s products come with a warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at support@kidsbikesonline.com.au
If you wish to return your product please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs to our warehouse in at Kids Bikes Online C/o Xchange Sports Australia at PO Box 44 St Ives N.S.W. 2075
Chloe D. –
Perfect Fit and Super Cool!
We bought the Little Tricky helmet for our 7-year-old and it’s been an absolute winner. The fit is perfect, it doesn’t wobble around, and most importantly, he thinks it looks super cool so there are no more arguments about wearing it! A fantastic, safe helmet.
Mark T. –
Finally, a Helmet He Actually WANTS to Wear!
I was struggling to get my son to keep his helmet on. He’d complain they were uncomfortable or “for babies.” This Little Tricky helmet changed everything. The matte black finish and design got his immediate approval. He says it’s way more comfortable than his old one, and I’ve noticed it seems lighter and has better padding. The peace of mind knowing he is protected without a daily battle is priceless. Great service and fast shipping from KidsBikesOnline.com.au too!
Jessica L. –
Excellent Quality and Great Adjustability
As a parent, safety is my number one concern. I did a lot of research and chose the Triple 8 brand for its reputation. This helmet does not disappoint. It feels incredibly sturdy and well-constructed. The best feature is the adjustability – it comes with two sets of liners to get the fit just right. This means it will last as my daughter grows, making it great value for money. It sits low and snug on her head, covering everything it should. Highly recommend for any parent looking for a top-quality, reliable helmet.
Ben S. –
Great Helmet for a Little Ripper
Bought this for my grandson who is just getting into scootering and riding his bike at the park. It’s a brilliant piece of kit. Feels solid, the straps are easy to adjust, and it looks just like the helmets the bigger kids wear. He was so stoked when he opened it. A five-star product for sure.
Sarah M. –
Peace of Mind in a Stylish Package
This is the second Triple 8 helmet we’ve purchased for our kids, and the quality is consistently excellent. The Little Tricky edition is perfect for my 7-year-old daughter. It provides fantastic coverage for the back of the head, which is crucial for those inevitable backward tumbles. The ventilation is also surprisingly good, so she doesn’t get a sweaty head on warmer days. It strikes the perfect balance between certified safety that gives me peace of mind, and a cool style that she loves to show off to her friends. A truly premium product that’s worth every cent.