Warranty & Returns Policy – Kids Bikes Online

At Kids Bikes Online, we want you to be 100% happy with your purchase. If something isn’t right, our Refund & Returns Policy makes it easy to resolve the issue.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage.

2. Change of Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided:

• The item is unused, in original packaging, and in resellable condition.

• Proof of purchase is provided (order number or receipt).

• Return shipping costs are covered by the customer.

Refunds for change of mind are processed once the returned product is inspected and approved.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect:

1. Contact us within 7 days of delivery with photos of the issue.

2. We will arrange a replacement, repair, or refund at no cost to you.

3. Return shipping will be covered by Kids Bikes Online.

4. How to Request a Return

To request a return:

1. Email our support team at support@kidsbikesonline.com.au

2. Include your order number, details of the issue, and photos (if applicable).

3. We’ll respond within 1–2 business days with return instructions.

5. Refund Processing

Refunds are issued to your original payment method. Please allow:

• 3–5 business days for us to process your return once received.

• Additional time for your bank or payment provider to complete the refund.

6. Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned unless faulty:

• Helmets and protective gear that have been worn

• Clearance or sale items marked as “Final Sale”

7. Exchanges

We are happy to exchange products for a different size, colour, or model (subject to stock availability). Additional shipping charges may apply.

8. Need Help?

If you have any questions about our Refund & Returns Policy, contact us:
📧 support@kidsbikesonline.com.au