Warranty & Returns Policy

Shop With Confidence

Your Rights Under Australian Consumer Law

Your purchase is covered by consumer guarantees under the Australian Consumer Law. Nothing in this policy excludes or limits those rights.

For a major product failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to have the problem remedied within a reasonable time.

These rights apply independently of our change-of-mind policy and any manufacturer’s warranty.

Changed Your Mind?

30-Day Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the product meets the following conditions:

• The product is unused and in resellable condition.
• The product is returned in its original packaging.
• You provide proof of purchase, such as your order number or receipt.
• The product is eligible for a change-of-mind return under this policy.

For change-of-mind returns, return shipping costs are your responsibility. Refunds are processed after we receive, inspect and approve the returned product.

These conditions apply to change-of-mind returns. They do not restrict your rights if a product fails to meet a consumer guarantee.

Find The Right Fit

Exchanges for Size, Colour or Model

We are happy to help you exchange an eligible product for a different size, colour or model, subject to stock availability.

Change-of-mind exchanges must meet our 30-day return conditions, including being unused, in original packaging and in resellable condition.

Additional shipping charges may apply. Contact our team so we can confirm availability and explain the exchange process before you send your product back.

Something Not Right?

Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains the wrong product or appears faulty, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and photos of the issue.

This seven-day request helps us investigate delivery issues promptly. It is not a deadline for exercising your rights under Australian Consumer Law.

We will assess the issue and arrange the appropriate repair, replacement or refund at no cost to you, in accordance with your consumer rights. Kids Bikes Online covers return shipping for faulty, damaged or incorrectly supplied products.

If a fault or damage could affect safe use, stop using the product and contact our team for assistance.

Support Beyond Delivery

Manufacturer’s Warranties & Product Support

Where a manufacturer’s warranty is provided, its coverage, duration and terms are set out in the warranty information supplied with the product or on the relevant product page.

If you need help with a product purchased from Kids Bikes Online, contact us with your proof of purchase, a description of the problem and any relevant photos. Our team will help assess the issue and explain the next steps.

A manufacturer’s warranty does not replace your consumer guarantees. You may still have rights under Australian Consumer Law after a manufacturer’s warranty expires.

A Simple Process

How to Request a Return or Warranty Assessment

Email support@kidsbikesonline.com.au and include:

• Your name and order number or other proof of purchase.
• The product you would like to return or have assessed.
• The reason for your request or a description of the issue.
• Photos of any fault, damage or incorrect item, where applicable.
• Whether you are requesting a return, exchange or help with a product problem.

We will respond within 1–2 business days with the next steps and return instructions.

Please contact us before sending your product back so we can provide the correct return address and any relevant shipping arrangements.

Getting Your Return Ready

Packaging & Return Shipping

Pack your return securely and follow the instructions provided by our team. Include your order number so we can identify your return when it arrives.

Change-of-mind returns: original packaging is required, and you are responsible for return shipping costs.

Faulty, damaged or incorrect products: contact us to arrange return shipping. Original packaging is not required to exercise your consumer guarantee rights.

Once Your Return Arrives

Refund Processing

Refunds are issued to your original payment method.

Please allow 3–5 business days for us to process your return once received. Change-of-mind refunds are subject to inspection and approval of the returned product.

Your bank or payment provider may require additional time to make the refund available in your account.

Before You Return

Change-of-Mind Return Exclusions

The following are excluded from change-of-mind returns:

• Helmets and protective gear that have been worn.
• Clearance or sale items marked as “Final Sale”.

These exclusions do not affect your rights under Australian Consumer Law. Sale items and products that have been used can still qualify for a remedy if they fail to meet a consumer guarantee.

Need A Hand?

Questions About Warranties, Returns or Exchanges?

The Kids Bikes Online team is here to help you understand your options and guide you through the next steps.

Email: support@kidsbikesonline.com.au

Phone: +61 408 604 375