30-Day Money Back Guarantee

Choose With Confidence

How the Guarantee Works

If you decide your purchase is not right, contact our team to arrange a return. Your return must be handed to the shipping carrier within 30 days of the delivery date.

For eligible returns, we refund the product price paid and the refundable standard delivery charge. You are responsible for the return shipping cost.

Please keep the original packaging until you are sure you want to keep your purchase.

Check the Fit. Try the Ride.

Trying Your New Bike

You can assemble your bike, check its size and give your child a short test ride on a clean, dry surface.

A short outdoor test ride is welcome if that helps you decide. Treat it like a bike-shop test ride: choose a safe, clean, paved area and keep the bike looking clean and new.

• Follow the assembly instructions and complete the safety checks before riding.
• Make sure your child wears a correctly fitted helmet and is supervised.
• Keep the test ride short and use a clean, dry surface.
• Avoid long rides, dirt trails, mud and rough terrain.
• Keep the original packaging for the return journey.

This is a short test-ride allowance, rather than a 30-day riding trial. Please wait until you have decided to keep the bike before heading out for everyday riding and off-road adventures.

Keep Everything Together

Returning Accessories & Riding Gear

Accessories must be returned in clean, unused condition, in their original packaging and with all tags attached.

The bike test-ride allowance does not extend to wearing or using helmets, protective gear or accessories. For other change-of-mind return conditions, please read our Warranty & Returns Policy.

Understanding the Costs

Delivery Charges & Return Shipping

Our standard Australian delivery charges are refundable under this guarantee. Our current standard shipping rates are:

• $20: all products except the Kidvelo Rookie 24.
• $60: the Kidvelo Rookie 24.

Refunds reflect the eligible amounts you actually paid. Return shipping is your responsibility. If we arrange the return freight, the return shipping fee will be deducted from your refund.

Expedited delivery charges, if applicable to your order, are not refundable under this change-of-mind guarantee.

Kids Bikes Online delivers within Australia only. For delivery details, visit our Shipping & Delivery Policy.

We Will Guide You Through It

How to Arrange Your Return

1. Contact our team. Email your order number, the product you would like to return and whether you prefer an exchange or refund.
2. Get your return instructions. We will explain where to send the product and how to arrange return shipping.
3. Pack your return carefully. Use the original packaging and include the parts and accessories supplied with the product.
4. Send it within the return window. Hand the parcel to the shipping carrier within 30 days of delivery and keep your tracking receipt.

Please contact us early enough to allow time to arrange shipping before the 30-day deadline.

Once We Receive Your Return

Refunds & Exchanges

We will inspect the returned product to check that it meets the conditions of this guarantee.

Approved refunds are issued to your original payment method. Please allow 3–5 business days for return processing after receipt, plus any additional time required by your bank or payment provider.

If you prefer a different size, colour or model, our team can help arrange an exchange, subject to stock availability. Any price difference or additional shipping charge will be explained before proceeding.

Your Rights Are Protected

Faulty Products & Consumer Guarantees

This voluntary money back guarantee is additional to your rights under Australian Consumer Law.

The 30-day deadline, product condition requirements and shipping deductions in this guarantee do not limit your statutory rights if a product is faulty or fails to meet a consumer guarantee.

If your product is faulty, damaged or incorrectly supplied, please contact us and refer to our Warranty & Returns Policy.

Need A Hand?

Let Us Help You Find the Right Ride

Whether you need sizing advice before ordering or help arranging a return, the Kids Bikes Online team is here to assist.

Email: support@kidsbikesonline.com.au

Phone: +61 408 604 375