Shop confidently knowing your Kidvelo Rookie 12 is supported by a 5-year manufacturer’s warranty and the Kids Bikes Online 30-Day Love Your Ride Guarantee.
5-Year Manufacturer’s Warranty
The Kidvelo Rookie 12 is covered for five years against manufacturing defects, subject to the manufacturer’s warranty terms and a maximum rider weight of 30kg.
The warranty does not cover normal wear and tear, misuse, incorrect assembly, unauthorised modifications, accident damage or use outside the product’s intended purpose.
30-Day Love Your Ride Guarantee
We want your child to feel comfortable and confident on their new bike. If the Rookie 12 is not right for your family, contact us within 30 days of delivery and our team will explain the available options under our returns policy.
Many fit, setup and adjustment concerns can be resolved quickly with expert guidance, so please contact us before arranging a return.
Returns & Exchanges
Please contact Kids Bikes Online before returning or exchanging a product. Once your request has been reviewed, our team will provide return instructions and, where required, a Return Authorisation Number.
Change-of-Mind Returns
Approved change-of-mind returns must meet the conditions in our returns policy. Return shipping costs are the customer’s responsibility when the item supplied matches the order and product description.
If you are considering a change-of-mind return, keep the bike unused, unmarked, complete with all original components and packed in its original packaging. Contact us before the bike is used outdoors.
Wrong, Damaged or Faulty Item
If we send the wrong item, or your bike arrives damaged or appears to have a manufacturing fault, contact us before returning it. We will review the issue and arrange the appropriate next step, which may include repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of this written warranty and cannot be excluded.
How to Make a Warranty Claim
Email sales@kidsbikesonline.com.au with:
- Your order number or proof of purchase
- A short description of the issue
- Clear photos or video showing the bike and the issue
- Your full delivery address
- Your preferred contact number
Unsure About the Size?
The Rookie 12 is designed for children with a 30–46cm inseam and is generally suitable for riders around 2–4 years old. Measure your child’s inseam before ordering or contact us for personal sizing help.
We’re Here to Help
Email: sales@kidsbikesonline.com.au
Phone: +61 408 604 375
Sam L. –
No Regrets!
This rookie 12 bike has been perfect for our 2 year old twin grand sons. It is just perfect for them to ride? No obstructions when making it go with their feet. Great quality. Perfect size and design. They ride them everywhere….in the house, in the grass, at the bike park. We take the bikes with us everywhere we go. Easy to transport and carry. If you are looking for a quality super lightweight balance bike, I don’t think you will regret this purchase. We bought 2 bikes to love them!
Sally G. –
Excellent First Bike
We purchased the Rookie 12 as a gift for our daughter’s 3rd birthday, as she had been asking for a bike for several months. It has been a real winner! She loves riding her balance bike, and we were amazed at how quickly she was coasting along with her feet off the ground. She asks to go for a bike ride at least once a day, and weather permitting, we generally do go out. We also love the 5-year warranty, since we plan to pass this bike on to her younger siblings as they get old enough for it. Overall, we think this bike was a great purchase and definitely worth the somewhat higher price than other lower-quality balance bikes. We highly recommend it!
Mary K. –
The Best First Bike, Hands Down!
This little bike is incredible. Our 2-year-old, who was hesitant about everything, hopped on the Rookie 12 and was gliding confidently within a week. It’s so lightweight that he can pick it up himself, which gives him a huge sense of independence. A fantastic product for building coordination and confidence early on.
Noel H. –
A Grandparent’s Perfect Gift for Making Memories
As grandparents, we wanted to give a gift that was more than just a toy. The Kidvelo Rookie 12 was the perfect choice. The quality is immediately apparent right out of the box—it’s sturdy and safe. Watching our granddaughter’s face light up as she learned to balance and zoom around the garden has been priceless. It’s incredibly light for us to pop in the car for visits, and the joy it brings is immeasurable.
Baret B. –
Finally, a Toddler Product That’s Built to Last!
I’m so tired of flimsy plastic toys. The Kidvelo Rookie 12 is the complete opposite. It has a robust aluminium frame, real air-filled tires for a smooth ride, and every component feels premium. It has survived countless drops, been left in the garden, and still looks and functions like new. For any parent looking for value, this bike will easily last through multiple children, making it a brilliant investment.
Monique S. –
From Box to Riding in Under 10 Minutes
As a busy parent, the last thing I need is a complicated assembly project. This balance bike was an absolute dream to put together. The instructions were clear, the tools were included, and it took me less than 10 minutes from opening the box to having my daughter ready to ride. The ease of setup and the instant fun it provided was a massive win for our family.
Arial B. –
Say Goodbye to Training Wheels and Tears!
We bought the Rookie 12 for our son after seeing his older sister struggle with the transition from training wheels to a pedal bike. What a difference! He mastered balancing on the Kidvelo so naturally that when we introduced a pedal bike, he just got on and rode away on his first try. No tears, no frustration. This bike teaches the core skill of cycling first, and it makes the entire learning process a joyful one.
Anne T. –
Perfect for Petite Riders and Growing Kids
Our daughter is on the smaller side, and we struggled to find a bike that fit her properly. The Rookie 12’s low standover height and highly adjustable seat were a game-changer. She could comfortably get her feet flat on the ground, which gave her the security she needed to start gliding. Knowing the handlebars and seat can grow with her for the next couple of years makes this a smart and safe purchase.
Noel W. –
The Ultimate Confidence Booster on Two Wheels
This bike has done more for my child’s confidence than I ever could have imagined. He went from being a cautious toddler to a fearless little explorer. The bike is so light and easy to control that he never felt overwhelmed. He learned to steer, balance, and navigate small bumps all on his own terms. It’s amazing to see his self-esteem soar every time he rides.
Bev G. –
So Light, Even I Don’t Mind Carrying It!
Let’s be honest, we parents are the ones who end up carrying the bike home from the park. The feather-light weight of the Rookie 12 is a back-saver! I can carry it with one hand while holding my child’s hand with the other. This small detail makes our outdoor adventures so much less stressful and more enjoyable for everyone.
Tracey B. –
More Than a Bike – It’s Freedom and Fun!
The Kidvelo Rookie 12 has completely transformed our walks and outdoor time. Instead of dragging his feet, my son is now leading the way, exploring the world around him with a huge smile. It has improved his motor skills, his spatial awareness, and has given him a wonderful sense of freedom. Worth every single cent for the active, happy kid it has helped him become.
Anthony M. –
Impeccable Design and Safety Features
As an engineer, I look closely at the details, and the Kidvelo bike is impeccably designed. The smooth, rounded bolts prevent scrapes, the handlebar grips have protective ends, and the geometry is perfectly suited for a young child’s proportions. It’s clear that safety and performance were the top priorities in its creation. It gives me complete peace of mind knowing my child is riding a well-engineered and safe product.