Shop with confidence knowing your Triple 8 protective gear is supported by a 1-year accessory warranty and the Kids Bikes Online 30-Day Love Your Ride Guarantee.
1-Year Accessory Warranty
This protective gear set is covered for 1 year against manufacturing defects. The warranty does not cover normal wear and tear, cosmetic marks, worn dry-erase surfaces, incorrect fit, misuse, modification, poor care or damage caused by an accident or impact.
30-Day Love Your Ride Guarantee
If the set is not right for your child, contact us within 30 days of delivery. Our Australian team can assist with fit guidance and explain the available return or exchange options.
Return Conditions
For an approved change-of-mind return or exchange, the protective gear must be:
- Unused and only tried on indoors
- Clean, unmarked and free from dry-erase artwork
- Complete with both markers, all pads, straps, labels and instructions
- Returned in its original, undamaged packaging
Please do not use the pads outdoors, draw on the caps or remove the labels until you are satisfied with the fit. For approved change-of-mind returns or exchanges, return freight is the customer’s responsibility.
Warranty Claims
Before returning the set, email our team with your order number, a description of the issue, clear photos showing the affected pad or component, your delivery address and daytime contact number.
Wrong, Damaged or Faulty Item
If Kids Bikes Online sends the wrong item, or your protective set arrives damaged or is confirmed faulty, contact us before returning it. We will assess the issue and arrange the appropriate remedy, which may include return shipping, replacement or refund.
Inspect Before Every Use
Check the caps, foam, rivets, wrist splints and straps before each use. Stop using and replace any pad that is cracked, damaged, excessively worn or no longer stays securely in position.
Australian Consumer Law
Your rights under the Australian Consumer Law apply independently of this written warranty and return policy and cannot be excluded.
We’re Here to Help
Email: sales@kidsbikesonline.com.au
Phone: +61 408 604 375
Mary G. –
Great Kids Pads,
Fits good, great value, great quality, plus my kid loves colouring on it and it puts a fun spin on wearing pads. Also, amazing customer service!!!
Tracey K. –
Arrived quickly and my daughter loves them!
We bought a helmet and safety pads, they fit well and they look cool. My daughter loves them! Sizing is just right:)
JB (verified owner) –
Very good service & prompt response to my query’